Career Navigator

The incumbent of this position is responsible for providing eligible adults with professional career counseling and access to a wide range of employment and training related services for CAPHR’s Workforce Innovation and Opportunity Act (WIOA) Adult program leading to successful employment outcomes and job retention. Assists participants with program orientation, intake/enrollment activities, assessments (vocational assessments, job market outlook, etc.), creating an Individual Employment Plan (IEP), counseling/case management/job placement services, training activities, support service activities, and closure/exit procedures. Provides information about and linkage to the full range of services available through WIOA and other NH Works programs. Creates and provides tuition assistance and support services vouchers on behalf of participants in order to help eliminate barriers to employment or training. This position is located in the Concord NH Works office.

SUPERVISION: Supervision will be provided by the Program Manager and general supervision from the Director of Workforce Development.

SUPERVISION EXERCISED: None

RATE: $22.05

JOB RESPONSIBILITIES:

• Conduct customer orientation, intake, and eligibility determination.
• Provide a full assessment of customers’ skills, aptitudes and barriers using a variety of tools and tests.
• Work with participants on the development of an Individual Employment Plan (IEP) based upon customer’s unique skills, interests, needs, and abilities.
• Provide individualized Job Placement assistance.
• Provide ongoing career counseling and case management services ensuring regular contact at a minimum of every 30 days.
• Conduct client-tracking functions including timely and accurate on-going data entry of customer information into the case management system.
• Maintain contact and provide follow-up activities for all exited participants.
• Attend regional outreach events as needed.
• Establish and maintain contacts with employers to create OJTs.
• Establish and maintain contacts with partner agencies.
• Other duties as assigned by the Program Manager
• Will maintain professional boundaries with all current, past and prospective participants, and maintain the confidentiality of clients and staff in accordance with policy and procedure.
• Will abide by all CAPHR, OWO, and NHES policies and procedures.
• Will present professional and positive image as a representative of CAPHR.
• Responsible for having adequate knowledge of all local CAPHR programs and will gather sufficient intake information to make referrals to other CAPHR programs which are beneficial to the client and his/her family.
• Perform other related duties as required.
• Must possess a valid driver’s license and be able to travel when needed.

REQUIRED SKILLS AND ABILITIES:

• Customer service skills.
• Computer literacy skills sufficient to perform accurate and timely data entry and other data collection functions.
• Comprehensive understanding of career pathway approaches to workforce development.
• Knowledge of labor market information and resource tools.
• Knowledge of skills and work readiness assessment techniques and tools.
• Proficiency in guiding participants regarding training opportunities.
• Skilled in techniques for coaching others.
• Coordination of resources.
• Working knowledge of WIOA performance measures.
• Dependability, reliability, and flexibility.
• Microsoft Word and Excel, internet search, & E-mail.
• Become certified and be able to administer and interpret assessment tools.
• Effective communicator, including written, oral and public speaking for conducting workshops as needed.
• Creative thinking, problem-solving, & decision-making skills.
• Demonstrated ability to work independently and as part of a team to ensure maximum level of coordinated services that benefit the customer, are achieved.
• Knowledge of professional ethics, including confidentiality policy.

EDUCATION AND/OR EXPERIENCE:

Associate’s degree in Social Work, Human Services, Psychology, Counseling, Education, Business Administration, or other related field is a plus. Minimum of two (2) years of professional work experience in employment counseling, case management, customer service, human services, or other related field is required. A combination of education and experience that demonstrates an ability to fulfill the duties will also be considered.