FAP Intake Specialist

Job Title:                   Intake Specialist

Department:              Energy

Location:                   Manchester, New Hampshire

Hours:                       M-F 8:30 a.m.- 4:30 p.m.  (Full Time 35 hrs.)

Reports To:               Site Supervisor

Job Summary:

The Intake Specialist is responsible for involving eligible clients in appropriate SNHS programs, establishing and maintaining community participation groups for advocating the needs of the low-income, representing SNHS with the local community and other social service agencies and interested groups, maintaining a system of information and referral, and the coordination of office functions.

Requirements:

• Provides direct client services, including the following as appropriate: energy assistance, emergency food pantries, homeless prevention and intervention, personal emergency response systems, surplus food distribution, and other community services.
• Interviews applicants for all emergency crisis and energy programs and completes applications providing all necessary verification forms and program information.
• Maintains and updates client records for all Outreach Center services.
• Learn to use the FAP/EAP software proficiently;
• Meet members of the general public, greet them cordially, and give them general information about the programs.
• Check each application submitted by the general public to you, either by mail or in person, for completeness and proper documentation.
• Recommend and take applications for supplemental programs without bias; utilizing the agency referral checklist.
• Work at a steady pace that results in seeing an average of 14 new applicants per day.
• Return all client phone calls in a timely fashion.
• Perform outreach duties as needed, either by phone or in the field.
• Must possess a valid driver’s license and be able to travel when needed.

COMPENSATION: $18.58